Privacy Policy
Who we are
Lion Sports Therapy & Rehabilitation is the data controller for the personal information described in this policy. That means we decide how and why it is used.
- Address: 31 St John Street, Leicester, LE1 3WL
- Email: lionsportstherapy@gmail.com
- Phone: 07840 250 671
This policy explains what we collect, why we collect it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018). It was last updated in October 2026.
The information we collect
We collect only what we need to book, treat and contact you.
- Contact and account details: your name, email address, phone number and address, and the login details for your online booking account.
- Appointment details: the services you book, the dates and times, and the therapist you see.
- Health information: your medical history, injuries, symptoms and treatment notes, taken from your consultation form and your appointments.
- Payment records: what you paid and when. Card payments are handled by Stripe or PayPal, and we never see or store your full card details.
- Messages: emails, texts, WhatsApp messages and anything you send through our contact form.
- Website data: your IP address, browser type and cookie choices when you use our website.
Most of this comes directly from you. For clients under 18, we also record the name and signature of the parent or guardian who attends with them.
How we use your information
We use your information to run your appointments and look after you as a client. The law requires a reason for each use, shown below.
| What we do | Our legal reason |
|---|---|
| Book and manage your appointments, and take payment | To carry out our contract with you |
| Assess and treat you safely, and keep treatment records | Our contract with you and, for health information, your explicit consent |
| Send appointment confirmations and reminders | To carry out our contract with you |
| Reply to your enquiries | Our legitimate interest in running the clinic |
| Keep financial records for tax | A legal obligation |
| Keep our website secure and working | Our legitimate interest in protecting the site and our clients |
| Send you offers or news, only if you have asked to receive them | Your consent, which you can withdraw at any time |
We do not use your information for automated decisions, and we never sell it.
Your health information
Health information has extra protection in law, and we treat it accordingly.
- We collect only what we need to assess and treat you safely.
- We ask for your explicit consent on your consultation form before your first treatment.
- You can withdraw that consent at any time. If you do, we may not be able to treat you safely.
- Only the therapists treating you at Lion Sports Therapy & Rehabilitation see your health information.
- We keep treatment notes on paper and on our booking system.
We share health information outside the clinic only if you ask us to (for example, a letter to your GP), if the law requires it, or in an emergency to protect someone’s life.
Who we share your information with
We share your information only with the companies that help us run the clinic, and only as far as they need it.
- Stripe and PayPal process your payments.
- Google provides our email and appointment calendar.
- Our website hosting, security and backup providers store and protect the website and booking system.
- Our accountant and HMRC see financial records where the law requires it.
Some of these companies store information outside the UK. When they do, they must protect it with safeguards recognised under UK data protection law.
How long we keep your information
We keep your information only for as long as we need it, then delete or destroy it securely.
| Information | How long we keep it |
|---|---|
| Treatment records and health information | 7 years after your last appointment |
| Treatment records for clients under 18 | Until the client turns 25 |
| Payment and invoice records | As long as tax law requires, usually about six years |
| Enquiries that do not lead to a booking | 12 months |
| Your online booking account | Until you ask us to close it |
How we keep your information secure
We limit who can see your information and protect the systems that hold it.
- Only our therapists and the people who maintain our website can access client records.
- Our website uses an encrypted connection and a security firewall, and it is backed up regularly.
- Any paper records are kept locked away.
No way of sending information over the internet is completely secure. If a data breach is likely to put you at risk, we will tell you and the Information Commissioner’s Office as the law requires.
Your rights
You have the following rights over your personal information.
- Access: ask for a copy of the information we hold about you.
- Correction: ask us to fix anything that is wrong or incomplete.
- Deletion: ask us to delete your information where we no longer need to keep it.
- Restriction: ask us to limit how we use your information.
- Objection: object to us using your information, including for marketing.
- Transfer: ask for your information in a format you can pass to another provider.
- Withdraw consent: withdraw any consent you have given, at any time.
To use any of these rights, email lionsportstherapy@gmail.com or write to us at the address above. We will reply within one month, and there is normally no charge. We may ask you to confirm your identity first.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. Email lionsportstherapy@gmail.com or write to us at the address above.
We will acknowledge your complaint within 30 days, look into it, and tell you the outcome without undue delay.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can do this at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Cookies and changes to this policy
Our website uses cookies, and it shows content from Google (reviews and maps) and Instagram, which may set their own. Our Cookie Policy explains these and how to change your choices.
We will update this page whenever how we use your information changes. The date at the top shows when it was last updated.