Bookings/Cancellations

A booking is confirmed once Lion Sports Therapy & Rehabilitation and the client have agreed a date, time, duration and location of an appointment, and payment has been received. Payment is taken in full at the time of booking for each session. We do not take deposits.

If the client cancels or needs to move an appointment:

• with at least 48 hours’ notice, the client may move the appointment to another date at no extra charge, or receive a refund
• with less than 48 hours’ notice, or if the client does not attend, the payment is non-refundable

This may be waived at Lion Sports Therapy & Rehabilitation’s discretion.

Lion Sports Therapy & Rehabilitation have the right to cancel a treatment:

• by giving 24 hours’ notice
• if emergency situations or unforeseen circumstances occur on part of the therapist, at any time prior to the appointment
• without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
• if the client is intoxicated or inebriated

If we cancel a treatment, we will rearrange it to a new time and date as a priority, or refund the payment in full if a suitable time cannot be agreed. This does not apply where the treatment is cancelled because the client is intoxicated or inebriated.

A late attendance for an appointment will result in a shorter appointment time being offered, or the appointment being rescheduled for another time and date.

Payments

Payment is taken in full, in advance, for every appointment. Lion Sports Therapy & Rehabilitation accept payment in cash, card, bank transfer or through PayPal.

Liability

We will not be liable for any financial loss or loss of personal possessions, as a result of, or in connection with the provision of services to you. We will not be liable for any damage that may be caused as a result of your failure to disclose medical details that may, for example, make treatment inappropriate.

We will not be liable for any muscle soreness, bruising and discolouration of the skin, following a sports massage treatment, as this is quite normal.

Vouchers

Vouchers can be used as payment towards any available, advertised treatments and are only valid for one use. If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued. Vouchers are only valid up to and including the expiry date. Refunds are not available for vouchers already paid for and provided.

Young clients

Clients under the age of 18 must be accompanied by an adult. The adult must give permission for the treatment to be performed, and must co-sign the client’s consultation form. The adult must also be present in the room throughout the treatment.

Complaints

At Lion Sports Therapy & Rehabilitation, we value the views of all clients, and welcome comments and suggestions from our clients. If a client wishes to make a complaint about Lion Sports Therapy & Rehabilitation, this must be emailed to lionsportstherapy@gmail.com. Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint. All complaints will be taken seriously and a response will be provided within 28 days.